Decision Maker: Environment and Neighbourhood Committee
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Review/Scrutiny report of the new Shared
Interim Transformation and Change Manager, Graham Beattie, presented the report which focused on the outcomes of joint service reviews, the success of the service and recommendations for future development.
Following the presentation, members commented on the performance indicators (PI’s) for customer service and suggested that the Service Level Agreement (SLA) needed to be set out in detail. The Strategic Director of Environment, Housing & Regeneration, Mary Morrissey, said that the customer service PI’s were based on the Council’s Bi-Annual Residents’ Survey and that customer service has most likely been maintained at the same level. The Interim Transformation and Change Manager said that once issues are addressed the service will be on a stronger footing to implement more efficiencies, moving towards common policies and procedures.
Members said that they would like to see the implementation plan, and have a report back on this item at committee later in the year. The Strategic Director confirmed that the implementation plan will be shared with members and the item will be considered at committee later in the year.
Members asked if the implementation plan will look at recruitment and the learning from earlier mergers of Council Services. The Interim Transformation and Change Manager confirmed that the plan will look at developing management to recruit the right people. The Executive Head of Safer and Stronger Communities explained that lessons from previous mergers were being fed back through corporate avenues. The Interim Transformation and Change Manager explained that they were trying to build flexibility and versatility by reviewing job profiles, and they were looking at a new organisational development structure to come out of consultation.
1. The Shared Environment Service should continue to provide shared Highways & Transport and Regulatory Services for Kingston and Sutton with a service development focus on completing the delivery of the opportunities for improvement, reconsidering the commissioning arrangements, some structural management realignment as determined by Officers and the implementation of a programme of cultural and behavioural change.
2. To delegate authority to the Strategic Director, Environment, Housing and Regeneration to implement the recommendations arising from the review report in liaison with the Director of Place at the Royal Borough of Kingston.
Report author: Warren Shadbolt
Publication date: 31/05/2017
Date of decision: 30/03/2017
Decided at meeting: 30/03/2017 - Environment and Neighbourhood Committee