Decision details

Libraries Volunteer Pilot

Decision Maker: Environment and Neighbourhood Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


An analysis of the one year Volunteer Pilot project in the Sutton Libraries service, outcomes and recommendations for future partnership working with volunteers across the Libraries, Heritage and Arts services


Jan Underhill, Assistant Director, People Services Directorate presented the report.


Members were of the view that the Libraries Volunteer project had been a success and thanked the library service and the team. Members thought that the approach was very professional and it should be rolled out to other libraries and cultural/heritage centres besides the pilot sites, and also to other departments of the council such as the Parks Department, where volunteers were highly valued, and where service benefits could be gained.


Jan Underhill informed the Committee that the service was looking into a volunteer portal on the main Council website for volunteers to register online and there was an opportunity to recognise the number of volunteers interested in other areas e.g. gardening. She also stated that volunteers added real value and should be approached in a professional manner and built into the core business, identifying and applying their particular skills.


RESOLVED: that the Environment and Neighbourhood Committee:


  1. Agree to roll out an enhanced Volunteer offer across the whole of the Libraries, Heritage and Arts Service led by the libraries Volunteer Officer taking into account learning gained from the volunteer pilot regarding recruitment, marketing and retention of volunteers.


  1. Note that the Libraries Heritage and Arts Service will continue to grow opportunities for volunteering across the libraries and heritage network with a specific focus upon volunteer opportunities for young people in particular.


Report author: Jan Underhill

Publication date: 05/02/2018

Date of decision: 01/11/2017

Decided at meeting: 01/11/2017 - Environment and Neighbourhood Committee

Accompanying Documents: