Decision details

Report of Sutton Federation of Tenant and Resident Associations on the Performance of Sutton Housing Partnership

Decision Maker: Housing, Economy and Business Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


This is a report from SFTRA on SHP's performance over the past year.


Colin Hawkins, Sutton Federation of Tenant & Resident Associations (SFRTA) presented the report set out at Appendix A and Steve Bullock and Steve Tucker from Sutton Housing Partnership (SHP) responded, who thanked SFRTA for their report.


Members discussed some of the methods of cooperation between SFRTA and SHP, in particular the success of the ‘Boot Camps’ and how this can be better packaged and promoted in the future. Members questioned how issues raised in the report would be actioned and the motivation for the voluntary reduction in management fees stated in the report. The chair requested feedback on the dedicated leaseholder service be provided in a similar manner to the SFRTA report, from the Leaseholders’ Association and sight of a formal response to the report from SHP.


The Chair of SHP also committed to coming back to the committee to report on actions in December.

SHP advised that SFRTA would be addressing the SHP staff conference (where the report would be shared with all SHP staff) to discuss actions moving forward and that progress would be measured on a 6 monthly basis. Progress would focus on: the repairs service, how people are treated when they contact SHP, mutual trust and confidence between residents and housing managers, community hubs, improved dialogue with residents and the safety of residents in their homes. In relation to a reduction in management fees officers advised this was a result of changing legislation which meant rents had to be reduced by 1%, it was not a ‘voluntary’ strategy.



1.    The contents of the view of the performance of SHP from tenants, via the attached report of the Chair of the Sutton Federation of Tenant and Resident Associations be noted.


2.    The Sutton Federation of Tenant and Resident Associations be thanked for their report.

Report author: Trevor Hart

Publication date: 09/07/2019

Date of decision: 02/07/2019

Decided at meeting: 02/07/2019 - Housing, Economy and Business Committee

Accompanying Documents: