Decision details

Conclusion of the annual review of the Veolia contract

Decision Maker: Environment and Neighbourhood Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


This report provides an update on the progress made on the publication of performance information for the Veolia contract.


Matt Clubb, Assistant Director of Environment and Community Safety presented the report. 


In response to questions, the Assistant Director confirmed that there was a delay in the conclusion of this due to different partners entering into the contract at different times with different expectations, however the time taken  has benefited the Council in the long term. The partnership continues to lobby for a reduction of waste and is adapting to the  changes in the global recycling market which has got stricter on the quality of recycling material which will be accepted. They acknowledge that there is still difficulty to identify contamination in places such as waste stores in flats.


Members discussed missed bin collections by Veolia, particularly in blocks of flats where they have received reports of repeated cases of miscollection. The Assistant Director clarified that addressing miscollection for flats is a priority in the team and in incidences where there are repeated missed collections, deductions will be taken. He agreed to look into concerns raised by Councillor Stoneman and Councillor Dwight around repeated miscollection on Sutton Court Road, and in the alleyways between shops and flats. 


There was further discussion about the ReportIt function, and the update was welcomed by members, particularly the function to upload photographs. Councillor Green requested that the IT department look into the frequent failure of ReportIt and the Assistant Director agreed to pass this onto the Assistant Director of IT. 

RESOLVED: that the outcome of the annual review be noted.

Report author: Matt Clubb

Publication date: 24/03/2020

Date of decision: 11/03/2020

Decided at meeting: 11/03/2020 - Environment and Neighbourhood Committee

Accompanying Documents: