Decision details

Revised Sutton Housing Partnership Delivery Plan

Decision Maker: Housing, Economy and Business Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


To seek Member approval of a revised 2020/21 Delivery Plan in order to reflect changes required to timescales for proposed improvements as a result of the impact of COVID-19


The Chair invited Steve Tucker, Managing Director of Sutton Housing Partnership, and Steve Bullock, Chair of the board of Sutton Housing Partnership, to address the committee. The committee noted the relationship between the council and Sutton Housing Partnership had been vital to improving the performance of the organisation.


The committee discussed the complaints procedure and noted that the service standards and how they are monitored would continue to be reviewed.



1.    To approve Sutton Housing Partnership’s Delivery Plan for 2020/21.

2.    To note the action taken by SHP to support residents during the COVID-19 outbreak.

3.    To note the situation in relation to the repairs service following the transfer of staff from Mears in April.

4.    To note that the suite of current service standards, appended to the Delivery Plan, will be revised during 2020/21, and thereafter from time to time, as part of the process of producing updated Delivery Plans.

Report author: Duncan Clarke

Publication date: 27/11/2020

Date of decision: 13/10/2020

Decided at meeting: 13/10/2020 - Housing, Economy and Business Committee

Accompanying Documents: