Any Urgent Business
The Chair must approve the reason for the urgency.
An update on the Waste Service was provided by Scott Edgell, General Manager, Veolia, and Mark Dalzell, Head of Parks, Biodiversity and Street Cleansing, under Chair’s discetion. Both the General Manager and the Head of Parks, Biodiversity and Street Cleansing apologised to residents for the problems seen since the start of the contract and highlighted the ongoing work to resolve them.
Councillors requested clarification on the use of multiple green bins. The Veolia representative confirmed that if a second green bin is marked up as containing bottles and cans accordingly, it would be collected.
It was confirmed that residents could order extra recycling containers online and requests for new green bins were being examined on a case by case basis. Residents were also advised that they are able to recycle textiles and batteries by placing these in a clear plastic bag to be collected with other recycling.
Councillors queried why some roads had not had their waste collected. The Veolia representative advised some difficulties existed with a reference database and work was ongoing in that regard. Councillors also queried the level of agency staff being used to which the Veolia General Manager responded that some are being asked to join on full time contracts. It was confirmed that driver training is in place and staff wellbeing is prioritised.
Councillor Bourne asked for clarification on collection arrangements for residents living in houses split into flats. The response was provided that a resident should use a bin where allocated.
Ken Haagman from Friends of Sutton Common asked which plastics can be recycled. Veolia confirmed that hard plastics such as children's toys cannot be recycled. John Warner, local resident, advised that his food waste had not been collected. The Veolia Representative apologised for the issue with the collection, offering to take the resident’s address and make sure this was followed up.
A local resident asked about biodegradable bags to line food waste bins. The Veolia representative confirmed that these are available in many supermarkets or to order online. He also indicated it is less expensive to order in bulk online, and highlighted food waste bins can be lined with newspaper which is free.
A local resident, highlighted there was a problem with her collection, however when she tried to report it online the system was not available. The Head of Parks, Biodiversity and Street Cleansing advised that improved web facilities were being implemented.
The Chair confirmed that the Waste service will be reviewed again later in the year and reiterated his thanks to residents during this transitional period.