Agenda and minutes

Sutton South, Cheam and Belmont Local Committee
Thursday, 10th January, 2019 7.00 pm

Venue: Banstead Downs Golf Club, Burdon Lane, Cheam, Surrey SM2 7DD

Contact: Sharon Major, Committee Services Officer  Tel: 020 8770 4990, Email:

Link: Audio recording

No. Item


Welcome and Introductions


The Chair welcomed all those present.



Apologies for absence


There were no apologies for absence.


Declarations of Interest


There were no declarations of interest made.



Minutes of the last meeting pdf icon PDF 90 KB

To approve as a correct record the Minutes of the meeting held on 13 September 2018.


The minutes of the meeting held on 13 September 2018 were approved as a correct record and signed by the Chair.

RESOLVED: that the minutes of the meeting held on 13 September 2018 were agreed and signed as an accurate record.



Update from the Safer Neighbourhood Team

An update from Sergeant Nicholas Miles on the three ward priorities in the area and community safety issues.

Indicative timing: 10 Minutes


The Chair advised the committee that the The Safer neighbourhood team item was withdrawn as officers were unable to attend.



Public Question time

This item is an opportunity for members of the public to raise points or questions about local issues that are not already on the agenda.


If you wish to submit a question prior to the meeting, please send it to at least 5 working days in advance and we will endeavour to obtain a written response for the meeting. 


Please be aware your question and name will be published in the minutes of the meeting.


Indicative timing: 15 Minutes




Mr Ben Thomas from Cheam Village advised the Committee that as a result of an emergency 999 call he was asked to find out if there was a defibrillator located nearby so assistance could be provided prior to an ambulance arriving. He advised there were no defibrillators available and he therefore wanted to ask for funding to convert the telephone boxes outside Lloyds Bank in the Village into a location for a defibrillator to be installed.  It was also suggested there should be a further defibrillator installation within the local park.


Councillor Colborn advised that BT are the owners of the phone boxes,  Members agreed that this should be looked into further to get an agreement with BT and also to find a suitable location in the park.  The meeting was advised that an organisation called Community Heartbeat have good links with BT and have previously been able to purchase the BT boxes and provide a fitting service to install the defibrillator equipment.  A further suggestion was that Ice Blue Medical could also provide costs.  Mr Tim Rumble from Cheam Traders, advised that local Traders would like to contribute towards the cost of providing the defibrillators. A local resident also advised that British Heart foundation to offer free training to people on how to use the defibrillators.


The Chair asked that this be investigated further by officers so a report on costs and options can come forward to committee to progress this.

Mr Graham Jones from CHAPRA - advised the committee that a planning appeal for the Victoria House site had been dismissed. He asked the committee to support his request for the Council to take ownership of the Victoria House site and to redevelop it.  He advised he has organised a petition to this effect. 

Councillor Shields advised that it is not within the powers of this committee to request that, he suggested that the petition should be given in so it can be reviewed and passed to a relevant committee if the petition reaches the required number of signatures.

In his second question Mr Jones advised that there had been reports from many CHAPRA residents that there had been recent issues with the collection of rubbish and recycling. He advised residents are frustrated that they could not use the “report it” function. He advised that in some cases rubbish had not been collected since before Christmas, and there was a particular issue for residents of Malden Road.  

Matt Clubb, Assistant Director of Environment and Community Safety advised that there had been changes to collection schedules over the festive period, but that the “report it” function is working and residents should have been able to report any issues.  

He also advised that a letter was sent to every household to advise of the change to collection dates and if this was not received for individuals to please provide their address  so he can look into that. He also offered to follow up on the missed collections in Malden Road.  ...  view the full minutes text for item 30.


Appointment of Community Rep

An application for the appointment of a Community Representative has been received.


It is recommended that the Sutton South Cheam and Belmont Local committee appoint Amie Stace to represent Sutton Neighbourhood Watch, and to appoint Lisa Webster as substitute representative on the local committee.


Indicative timing:  5 minutes




The Committee were advised that an application for the appointment of a Community Representative had been received. It was recommended that the Sutton SouthCheam and Belmont Local Committee appoint Amie Stace to represent Sutton South Neighbourhood Watch on the Local Committee with Lisa Webster as substitute.



  1. Amie Stace be appointed to represent Sutton South Neighbourhood Watch with Lisa Webster as substitute  on the SSCB Local Committee.



Age UK pdf icon PDF 2 MB

An update will be provided by Nicola Upton from Age UK, to the committee with information on the services Age UK provide to the elderly and answer questions about their programmes.

Indicative Timing: 15 Minutes




Nicola Upton from Age UK Sutton provided a presentation to the meeting to share information on the services that Age UK Sutton provide. She highlighted that Age UK is a National organisation and this presentation is from Age UK Sutton which is a small independent charity working locally specifically within The London Borough of Sutton. The charity deliver social activities, promote local events, and work with local business and partners to become more age friendly.  The presentation has been published for further information.


Parking Update

A verbal update will be provided from Mark Johnson Highways Officer on the Parking Strategy.

Indicative timing: 15 minutes



The Chair advised the committee that the the Parking Update item was withdrawn as Ian Price Senior Highways Engineer sent his apologies as he was unable to attend.



Sutton Council Customer Access Strategy pdf icon PDF 1 MB

Rebecca Peck, Head of Customer Experience, will provide a presentation to the committee with information on the Councils online services for customers.

Indicative timing: 20 Minutes


Rebecca Peck, Head of Customer Experience, provided a presentation to the Committee on the Councils online services for customers, the presentation was published within the agenda for reference.

The Head of Customer Experience highlighted that the Council is redesigning the contact services to make them easier for residents to use, and asked if residents would be willing to join workshops to be involved in this and also to test new website services.

Councillor Colborn mentioned that sometimes online reporting does not get responses, he also asked about review of trends and looking at re-occurring events that are reported.  The Head of Customer Experience confirmed data is critical and is to be used to look at recurring issues, part of the improvement work will be to replace the digital platform which will improve the data which is available and also improve updates and responses provided to residents.  

Nicola Upton from Age UK Sutton advised that in Sutton there are some residents who may not be able to access digital services and she also highlighted the challenges for older people who may not be able to travel into the Civic Offices for face to face appointments.  She offered to meet with the Head of Customer Experience for a follow up discussion on possible solutions.

A local resident advised that issues are reported on facebook and twitter and in his experience the Council do not respond. Head of Customer Experience advised that this is being looked into as part of the improvement work.

Mr Peter Mattey raised that he had experienced long waiting times when calling the contact centre.  Rebecca Peck recognised there had been historic problems and advised that in December there were over 17,000 calls and the average wait time was just over one minute, indicating that the wait times have reduced significantly following more staff training. It was suggested that there should be a separate switchboard number just for residents who wish to speak directly or return calls to Officers for example. The Head of Customer Experience advised she would look into this and will respond in due course.



Public Realm Projects and Neighbourhood Grants pdf icon PDF 124 KB

Locality Lead Officer, Chantelle Swaby, to deliver a report on the Public Realm budget, introduce new schemes for consideration by the Committee and to provide a presentation on a few recently completed Neighbourhood Grant Schemes.

Indicative timing: 25 minutes


Chantelle Swaby, Lead Locality Officer, gave an update on neighbourhood grants and presented the information on public realm contained in the agenda.


Councillor Shields advised the meeting that all Councilors would welcome approaches from residents on how to spend remaining funds to improve the area.



Any urgent items brought forward at the discretion of the Chair

The Chair must approve the reason for urgency.


There was no urgent business. The Chair took the opportunity to remind the meeting of the Air Quality action plan which is now out for public consultation and reminded people to contribute before the deadline of 6 February 2019.

Councillor Hicks took the opportunity to raise that Members would like a briefing from the Highway team ahead of the start of the next Parking consultation for this committee. He asked that Mr Price respond post this meeting.

Members also asked about the road gritting schedule particularly along bus and school routes and Matt Clubb, Assistant Director of Environment and Community Safety advised he will respond post this meeting.



Date of next meeting

The next meeting of the Sutton South Cheam and Belmont Local Committee will take place on Thursday 4 April 2019 at 7 pm at Chiltern Church Hall, 83 Chiltern Rd, Sutton SM2 5Q.


The next meeting will take place on Thursday 4 April 2019 at 7pm at Chiltern Church Hall, 83, Chiltern Road, Sutton SM2 5QY.