Agenda and minutes

Adult Social Services and Health Committee
Tuesday, 13th September, 2016 7.30 pm

Venue: Civic Offices, St Nicholas Way, Sutton SM1 1EA

Contact: Louise Lusack, Senior Business Support Officer (Democratic Services). Tel: 020 8770 5338 Email: 

No. Item


Welcome and introductions


Apologies for absence and notification of substitutes


Apologies were received from Councillor Kevin Burke for absence and Councillor Jason Reynolds for lateness.



Declarations of interest


There were no declarations of interest.


Minutes of the previous meeting pdf icon PDF 135 KB

To approve as correct record the minutes of the meeting held on 23 March 2016.


The minutes of the meeting held on 23 March 2016 were agreed and signed by the Chair as a correct record.


Performance Challenge Session pdf icon PDF 162 KB

This report presents the proposed arrangements for performance reporting in 2016/17. The proposals build on the findings of a review of performance management based on the principles endorsed by Strategy and Resources Committee on 29 June 2015 and sets out a more streamlined and focused approach going forward.

Additional documents:


Simon Breeze, Commissioning and Business Insight Manager, presented covalent.


Members discussed the presentation of key performance indicators, the benefits of annual targets and how to use Covalent.




1.    That the indicators (as set out in Section 4.4) which will be reported to the Committee on a regular basis be approved.



Social Services Care Management System Contract Extension pdf icon PDF 178 KB

This report requests approval to extend the existing minimum contract term for the integrated social care and finance IT system. The original procurement outcome and initial five year contract term were agreed at The Executive Committee on 4 October 2011.

Additional documents:


Barry Holland, Strategic Support Services Manager, presented the Social Services Care Management System Contract Extension report, highlighting page 21 in particular with regards to budget and costings.


Members requested that the Strategic Support Services Manager elaborated further on these figures and questioned whether issues experienced during the use of Framwork-i would be eliminated by a system upgrade, to which it was answered that limitations still existed but that the Mosaic system offered multiple advantages.


It was further enquired by Members as to whether any contingency plans were in place for data loss during the migration period. The Strategic Support Services Manager explained that the system will be extensively tested prior to migration. In response to a Member question, Tolis Vouyioukas, Strategic Director – People Directorate, confirmed that the system would be implemented in Children’s Services too.


Finally, Members asked as to any potential for integration and information sharing with the health services. The Strategic Director confirmed that Councils and hospitals operate on different systems while the Strategic Support Services Manager elaborated on future opportunities across and outside South West London.



1.    That the extension of the contract until January 2022 be approved.

2.    That officers taking forward work linked to the south west London Sustainability and Transformation Plan (STP) to review opportunities for joint investment in information management and technology and influence future iterations of south west London’s Information management and technology strategy be agreed.



Local Account 2015/16 pdf icon PDF 150 KB

The first Adult Social Services ‘Local Account’ was produced in 2010/11. A Local Account has been published for subsequent years in the autumn. This report presents the Local Account for 2015/16, as Appendix A, for approval by the committee. It outlines the key outcomes and a summary of services delivered by adult social services. It explains how the council has used its resources to support vulnerable people in the borough and address key priorities.


Appendix available in supplemental agenda

Additional documents:


Peter Nash, Senior Business Analyst and Improvement Project Manager, presented the Local Account report for 2015/2016.


Members enquired as to whether telephone conversations which had been scored as ‘poor’ could be looked into further. The Senior Business Analyst explained that calls are recorded and used for staff training purposes. It was asked how compliments received were captured and if they were passed on, to which it was responded that they could take many forms and were recorded upon presentation of documentary proof.


The Chair, Councillor Colin Stears, suggested to Officers that survey results should be made available on the Council website, in libraries and at local committees, including an easy-to-read version.



1.    That the 2015/2016 Local Account be approved.






Care Act 2014 Implementation Programme Project Closure Report pdf icon PDF 184 KB

This report updates Members on the formal closure of the Care Act Programme and transition to business as usual.

Additional documents:


Barry Holland, Strategic Support Services Manager, presented the Care Act 2014 Implementation Programme Project Closure Report.


Members further enquired as to the lessons learnt in implementation. The Strategic Support Services Manager responded that managing expectations had been determined as crucial to engagement activities.



1.    That the contents of the report and the closure of the Care Act Programme be approved.


Urgent items brought forward at the direction of the chair


The Chair, Councillor Colin Stears, raised the question of Orchard Hill long stay Hospital to Nick Ireland, Executive Head of Adult Social Care & Safeguarding, following a recent Task and Finish Group discussion. The Executive Head responded that it was intended to bring a report to the next meeting of the Committee.