The three local Healthwatch organistions in scope to the Improving Healthcare Together programme, Merton, Surrey and Sutton held focus groups with people from protected characteristics groups. The suite of reports attached sets out their findings:
· Merton Healthwatch: BAME report; Carers report; Older people report.
· Surrey Healthwatch: Interviews with People with Learning Disabilities; Interviews with Carers; Interviews with Older People.
· Sutton Healthwatch: BAME report; Carers report; Older people report.
· Overall Summary Report
Matthew Parris, Healthwatch, Surrey and Pete Flavell, Healthwatch, Sutton presented the reports.
In discussion it was noted that urgent care treatment and the ways in which people present for urgent care is changing and will change in the future. Use is being made of Local Plan, and best evidence available of Community and long term plans to understand the changes to urgent care provision and use.
The Chair informed a local resident who asked, that nothing has been agreed to date and that residents will be able to share their views when the formal consultation of options becomes available.
Healthwatch (Sutton) confirmed that they would carry out further resident engagement when more information about the options becomes available. This engagement work will be used by the CCGs.