Issue details

Customer Access Strategy

The council's strategy for improving customer service whether residents choose to access online, by phone or in person.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 03/12/2018

Decision due: 14 Jan 2019 by Strategy and Resources Committee

Lead director: Assistant Director (Customers, Commissioning and Governance) - Chief Executive's Directorate

Contact: Rebecca Peck, Head of Customer Experience Email:


Agenda items