The council's strategy for improving customer service whether residents choose to access online, by phone or in person.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 03/12/2018
Decision due: 14 Jan 2019 by Strategy and Resources Committee
Lead director: Assistant Director (Customers, Commissioning and Governance) - Chief Executive's Directorate
Contact: Rebecca Peck, Head of Customer Experience Email: firstname.lastname@example.org.